Frequently Asked Questions

Everything you need to know about shopping with Butterfly Pakistan

What are your delivery charges and shipping times within Pakistan?

We offer standard shipping across Pakistan for a flat rate of PKR 200, with free delivery on orders over PKR 5,000. Delivery typically takes 3-5 business days depending on your city.

What payment methods do you accept?

We accept Cash on Delivery (COD), as well as secure online payments via Visa, Mastercard, and popular mobile wallets like JazzCash and EasyPaisa.

Can I return or exchange an item if it doesn't fit?

Yes, we have a hassle-free 7-day return and exchange policy. Items must be unworn, unwashed, and have all original tags attached to be eligible for a return.

How do I know which size will fit me best?

Each product page features a detailed size guide with measurements in inches. We recommend comparing these measurements with a similar garment you already own for the perfect fit.

Are the colors of the products accurate to what is shown on screen?

We strive to display our products as accurately as possible. However, due to different monitor settings and professional studio lighting, slight color variations may occur.

How can I track my order status?

Once your order is dispatched, you will receive a tracking number via SMS and email. You can use this number on our logistics partner's website to see the real-time status of your parcel.